Return & Refund Policy

1. Service-Based Purchases

Our services are generally customized according to the client’s requirements. Once work has commenced, payments may be non-refundable to the extent that the amount has already been allocated toward:

• Project planning and analysis
• Design and development work
• Software configuration or implementation
• Consulting and professional services
• Third-party software, subscriptions, licenses, hosting, domains, or other external services
• Resources and working hours allocated to the project

2. Advance Payments

For projects requiring an advance payment, the advance amount is used to reserve project resources and initiate the agreed work.

Once project work has commenced, the advance payment is generally non-refundable, except where Avinya Infotech agrees otherwise in writing or where required by applicable law.

3. Cancellation Before Work Begins

If a client requests cancellation before project work has started, Avinya Infotech may consider a refund of the amount paid after deducting:

• Applicable payment gateway or transaction charges
• Any third-party costs already incurred
• Administrative or other costs directly related to the order

The final refundable amount will be determined based on the circumstances of the cancellation.

4. Cancellation After Work Has Started

If the client cancels a project after work has commenced, the client may be responsible for payment for work already completed and resources already allocated.

Any refundable balance, if applicable, will be calculated based on the project status, payments received, completed work, third-party expenses, and applicable contractual terms.

5. Website Development & Software Projects

For website development, e-commerce development, software development, Zoho implementation, customization, integrations, and similar projects:

• Completed development work is generally non-refundable.
• Client-approved designs or development milestones are considered accepted unless otherwise agreed in writing.
• Changes in requirements after approval may be treated as additional work.
• Third-party costs are generally non-refundable.
• Refunds, where applicable, will be considered based on the specific project agreement or quotation.

6. SEO & Digital Marketing Services

SEO, digital marketing, social media management, advertising management, and other ongoing marketing services are professional services.

Payments for a service period are generally non-refundable once the agreed service period has commenced.

Please note that marketing and SEO services involve ongoing activities and cannot guarantee a specific ranking, traffic level, lead volume, sales volume, or revenue unless specifically agreed in writing.

Advertising budgets paid to third-party advertising platforms are also subject to the respective platform’s refund policies.

7. Zoho, Microsoft & Other Third-Party Services

Where Avinya Infotech purchases, configures, implements, or manages third-party products or services on behalf of a client, such as software subscriptions, licenses, hosting, domains, payment gateways, or other external services:

Third-party fees are subject to the respective provider’s terms and refund policy.

Avinya Infotech cannot guarantee a refund for third-party charges that have already been paid or activated.

8. Payment Gateway Charges

Where a refund is approved, payment gateway, transaction, processing, currency-conversion, or other non-recoverable charges may be deducted where permitted by applicable law and the relevant payment provider’s terms.

9. Duplicate Payments

If a client accidentally makes a duplicate payment for the same invoice or service, the client should contact us with the payment details.

After verification, the duplicate amount may be refunded or adjusted against a future invoice, subject to applicable transaction charges.

10. Refund Processing

Where a refund is approved, Avinya Infotech will generally initiate the refund to the original payment method used for the transaction.

Processing time may depend on the payment gateway, bank, card issuer, or other financial institution.

11. Refund Requests

To request a refund, cancellation, or payment review, please contact us with:

• Client/company name
• Invoice or quotation number
• Payment date
• Amount paid
• Reason for the request
• Payment reference or transaction ID

Refund requests should be sent to:

Email: [email protected]

12. Project-Specific Terms

Where a quotation, proposal, statement of work, service agreement, or other written agreement contains specific cancellation or refund terms, those terms will apply to the relevant project.

13. Non-Refundable Circumstances

A refund may generally not be available where:

• The agreed service has already been completed.
• Development or implementation work has already been performed.
• The client has approved the relevant milestone or deliverable.
• Third-party services or licenses have already been purchased or activated.
• The client delays or fails to provide required content, access, approvals, or information.
• The client changes their requirements after work has commenced.
• The service period has already commenced for recurring services.
• The requested refund relates to expected results that were not contractually guaranteed.

14. Exceptions

Avinya Infotech may, at its discretion, approve a partial or full refund in exceptional circumstances.

Any such refund will be evaluated on a case-by-case basis and does not create an obligation to provide the same refund in future cases.

15. Policy Changes

Avinya Infotech reserves the right to update this Return & Refund Policy from time to time. The updated version will be published on this page with the revised effective date.