Proud to Be a Zoho Partner: Mercedes-Benz India Transforms Its Dealer Network with Zoho-Built SKYLine
At Avinya Infotech, we take immense pride in being a certified Zoho Partner — helping businesses modernize through smart, secure, and scalable cloud solutions. Every milestone achieved by Zoho reinforces our belief that India’s homegrown technology can stand tall on the world stage.
One such remarkable milestone is Mercedes-Benz India’s launch of SKYLine, a nationwide dealer management system (DMS) co-developed by Zoho and Mercedes-Benz India. This partnership represents a true “Made in India, for India” success story — a perfect example of how Zoho’s enterprise-grade platforms can drive innovation for some of the world’s most prestigious brands.
SKYLine: A Game-Changing Digital Transformation Built with Zoho
The newly rolled-out SKYLine DMS is a fully digitized platform that modernizes Mercedes-Benz India’s retail and service operations across all dealerships.
Built entirely on Zoho CRM, SKYLine replaces outdated systems with a decentralized digital infrastructure that connects every dealer, technician, and service advisor in real time.
The platform digitizes the entire service lifecycle — from appointment booking and vehicle check-in to job tracking, approvals, and final delivery. Unified backend workflows, real-time data integration, and workflow automation ensure that every step of the customer experience is transparent, efficient, and personalized.
Embedded analytics dashboards now give dealership managers and Mercedes-Benz central teams clear insights into operations, helping them make faster, data-driven decisions. SKYLine even integrates courtesy-car management and pre-owned vehicle refurbishment — all on a single Zoho-powered interface.
A Collaboration That Defines “Made in India” Excellence
According to Santosh Iyer, Managing Director and CEO of Mercedes-Benz India:
“SKYLine represents a significant step towards managing our customer service operations… With SKYLine, we are setting a new benchmark in customer experience by blending technology with personalized service. We are proud that Zoho developed a world-class, highly secured and local ‘no-code, no-source’ platform like SKYLine for Indian customers.”
This statement beautifully echoes what Zoho and Avinya Infotech stand for — building world-class software with Indian innovation. SKYLine showcases the strength of Zoho’s low-code development platform, Zoho Creator, and its ability to deliver secure, customizable, and high-performance enterprise systems.
Engineering Excellence: From Vision to Execution
The project was two years in the making, developed by Zoho’s Enterprise Business Solutions team. To ensure reliability at scale, it underwent over 5,000 man-days of testing and 3,000 man-days of training across Mercedes-Benz’s national network of dealerships.
Zoho also created a custom transformation layer that seamlessly connects SKYLine to Mercedes-Benz’s global HQ systems — maintaining real-time data synchronization without requiring backend changes. This middleware supports multiple legacy protocols and ensures smooth interoperability with existing systems.
Zoho’s Chief Operating Officer, Mani Vembu, called SKYLine “a technology marvel born of close collaboration and co-creation”, emphasizing how joint innovation between product teams and enterprise clients can solve complex real-world challenges.
Avinya Infotech’s Perspective: Why This Matters
At Avinya Infotech, this achievement is more than just a proud moment — it validates everything we believe in as a Zoho implementation company.
For years, we’ve helped businesses across manufacturing, distribution, B2B, retail, and service sectors implement Zoho applications like CRM, Books, Inventory, Creator, and One — empowering them to digitize operations, improve customer engagement, and grow faster.
Seeing Zoho’s technology trusted by a global brand like Mercedes-Benz confirms that the same Indian-built platform we deliver to SMEs can also power enterprise-grade transformation at the highest level.
The Road Ahead — Empowering the Next Wave of Indian Businesses
SKYLine is not just a success for Mercedes-Benz India and Zoho — it’s a win for the entire Indian technology ecosystem. It proves that local innovation can meet global standards when built with vision, collaboration, and purpose.
As a Zoho Partner, Avinya Infotech is committed to carrying this legacy forward — enabling every Indian business, from small enterprises to multinational corporations, to go digital confidently with Zoho’s trusted suite of tools.
Conclusion:
From luxury automotive brands to growing local businesses, Zoho’s impact is reshaping how India operates in the digital age. And as a proud Zoho Partner, Avinya Infotech stands at the forefront of that change — helping organizations innovate, automate, and accelerate.